top of page
Studio Banner Header.png

Send Customer A Return Label

Is this a new return?
No
Yes

If YES, this will create a new return record in Airtable. You can then use that record to fill this form again (as NO)

Lost Package Support

Hi ____,

 

Thank you for reaching out regarding your missing package. I understand how frustrating this situation can be, and I’m here to help. Here is the process we follow to resolve lost-package cases:

 

1. Please allow up to 5 full days after the listed delivery date.

Occasionally, carriers mark packages as delivered early or experience a short delay. Day 1 begins the day after the reported delivery date, and day 5 ends at 11:59 PM.

 

2. While you wait, please check the following:

 

  • with neighbors or building staff

  • around your delivery location (porch, mailbox, side entrance, lobby, etc.)

  • with anyone who may have accepted the package on your behalf

  • and, if tracking shows “Delivered,” please contact the carrier to open a Missing Package inquiry

 

Most packages are located during this stage.

 

If the package has still not arrived by the end of the 5th day, we will file an official case with the carrier to investigate.

Please allow the carrier time to complete their investigation.

 

Please note:

We are unable to issue a refund or replacement until the carrier confirms that the package is officially declared lost. This protects both you and our small business from errors or early scans, which are common in the delivery process.

 

We will update you as soon as the carrier provides us with their findings.

 

Thank you for your patience and understanding.

 

~ The Studio

Approved Returns

Item no longer wanted (unopened/unused)

  • Create return-label in Shippo to Studio GBQ address

    • calculate & enter package size

  • Upload return-label PDF to airtable 

  • Create return record

    • Form

      • Return ID (create manually)

      • Invoice URL

      • Invoice Number

      • Label cost

        • creates invoice URL

    • Sends return instructions email 

      • Sending email sends customer a paywall. to access return label URL they must Pay their due balance on the order.

 

Item Damaged/issue

  • Free replacement from provider:

    • Printiful - 30 days

      • Submit request in printful dashbaord

    • Creative hub - 14 days

      • Submit request to: info@theprintspace.co.uk (free replacement if approved)

        • form

          • order number

          • images

          • items in question

        • Mot likely free return label

 

  • IF PACKAGE IS LOST/DELAYED

    • Prinfiful

      • Delayed

        • Offer coupon to keep item, or

        • free return, refunded once item is dropped off

          • Label for item sent to Studio GBQ

      • Lost

        • If confirmed as lost via tracking information, partiful will replace for free

        • if shown as delivered

          • Have customer contact the carrier service, and/or delivery location, and/or neighbors

          • If package is still lost after 24 hours…

            • one time curtosey discount, 50% off a replacement for the item

    • Creative hub

      • Delayed

        • Offer coupon to keep item, or

        • free return, refunded once item is dropped off

          • Label for item sent to Creative Hub

          • refunds to SGBQ may be withheld ultil items are recieved back

      • Lost

        • If confirmed as lost via tracking information

          • email creative hub with tracking information suggesting / confirming the lost package

          • ask them to replace the item for free (they should)

        • if shown as delivered

          • Have customer contact the carrier service, and/or delivery location, and/or neighbors

          • If package is still lost after 24 hours…

    •        •    one time curtosey discount, 50% off a replacement for the item

bottom of page