Billing & Refund Policy
1. Subscription Billing & Refund Policy
1.1 Billing Cycle
All subscriptions are billed automatically on a recurring basis (monthly, quarterly, or annually). By subscribing, you authorize us to charge your payment method at each renewal.
1.2 Non-Refundable Subscriptions
Subscription fees are non-refundable, including for unused time or non-usage of benefits. Access to member features is provided immediately at the start of each billing period and therefore cannot be refunded once activated.
1.3 Cancellation
You may cancel at any time. Cancellation stops future charges but does not refund previous payments.
2. Physical Products: Returns, Exchanges & Refunds
2.1 Eligible Returns (Unopened / Unused Items)
Unopened and unused items may be returned within 14 days of delivery.
Return labels are generated through Shippo.
Once a return label is issued, it becomes available for download.
Refunds for eligible returns are issued minus shipping costs once the item is received and verified.
2.2 Fine-Art Prints
Fine-Art Prints are final sale unless the item arrives damaged or defective.
If a Fine-Art Print is approved for return or replacement, the item must be shipped using the label addressed to our European fulfillment center to ensure proper handling and inspection.
2.3 Damaged or Defective Items
Non Fine-Art Items (e.g., apparel, accessories, metallic prints)
• Report damage or defects within 30 days
• If approved, a free replacement will be issued
• A return label may be provided at no cost
Fine-Art Prints
• Report damage or defects within 10 days
• If approved, a free replacement will be issued
• Refunds for Fine-Art Prints may be withheld until the returned item is received and inspected (when applicable)
3. Lost, Missing, or Delayed Packages
3.1 Initial Steps
If your package appears missing, please follow this required process:
1. Allow 5 full days after the listed delivery date.
2. Check with:
• neighbors
• building staff
• household members
• your delivery area
3. If tracking shows “Delivered,” contact your carrier to open a Missing Package Inquiry.
Most packages are located during this stage.
3.2 Investigation Window
If the package remains missing after 5 days, we will open a formal case with the carrier.
Carrier investigations may take several days to complete.
We cannot issue a refund or replacement until the carrier confirms the package is officially lost.
3.3 Resolution After Carrier Determination
If the carrier confirms that the package is officially lost, you qualify for either a full refund or a replacement of the item. If the carrier confirms that the package was delivered to the correct address, the order does not qualify for a refund or replacement, even if the package cannot be located afterward.
4. Returns Deemed Non-Resellable
If returned items arrive in a condition that makes them ineligible for resale, we cannot issue a refund.
Such items will be returned to the customer once the return-shipping fee is paid.
5. Bookings: Deposits, Billing & Cancellation
5.1 Non-Refundable Deposit
A non-refundable deposit is required at the time of booking and cannot be refunded under any circumstances.
The remaining balance must be paid before your session begins.
5.2 Cancellation Policy
• 12 hours 1 minute to 24 hours before the session:
→ 25% fee of the total booking
• Within 12 hours of the session:
→ 50% fee of the total booking
These fees are automatically charged to the card on file or invoiced.